10A N.C. Admin. Code 6C.0102

Current through Register Vol. 39, No. 9, November 1, 2024

Section 06C .0102 - SERVICE PROVISION

Any agency offering Information and Assistance shall have the capacity and capability to provide all of the following functions:

(1) Assess/Evaluate: Determine the immediate problem or concern of the individual; probe for other problems or concerns.

(2) Inform: Provide individuals with information related to the assessed problems or concerns on services and opportunities available within the community.

(3) Refer: Link the individual with the service or provide information on how to access or connect with available services.

(4) Research: Locate information requested, but not immediately available, relevant to meeting the individual's needs.

(5) Plan: Assist individual in identifying the desired outcome(s) and method(s) for obtaining what the individuals needs.

(6) Coordinate: Directly connect the individual to the service desired; monitor on a short-term basis the person's success in making the connection to needed services.

(7) Follow-up: Re-contact the individual or service provider to determine the outcome of the situation and provide additional services if requested.

(8) Advocate: Intervene on behalf of an individual or a group of individuals in an effort to obtain a positive change in the availability or delivery of one or more essential services.

10A N.C. Admin. Code 06C .0102

Authority G.S. 143B-181.1(c); 143B-181.1(a)(11);
Eff. July 18, 2002;
Pursuant to G.S. 150B-21.3A, rule is necessary without substantive public interest Eff. September 6, 2016.

Authority G.S. 143B-181.1(c); 143B-181.1(a)(11);
Eff. July 18, 2002.