N.Y. Comp. Codes R. & Regs. tit. 9 § 5329.23
Current through Register Vol. 46, No. 45, November 2, 2024
An operator shall investigate diligently all patron complaints within five calendar days. Where a complaint is made to commission staff, consistent with existing commission authority, the commission shall have unfettered access to all information related to patron wagers and application of this Part or house rules as such information relates to assisting in addressing patron complaints. Any patron complaint that results in a dispute in excess of $5,000 shall be brought immediately to the attention of the commission.
N.Y. Comp. Codes R. & Regs. Tit. 9 § 5329.23