N.Y. Comp. Codes R. & Regs. tit. 9 § 5316.13

Current through Register Vol. 46, No. 45, November 2, 2024

Section 5316.13 - Error conditions

(a) A kiosk shall be capable of detecting and displaying the following error conditions set forth in this subdivision. The error condition shall cause the tower light to illuminate or an audible alarm to sound. The kiosk shall be able to recover to the state it was in immediately prior to the interruption occurring, including during payment. Error conditions requiring attendant intervention are set forth in paragraphs (7) through (12) of this subdivision. Error conditions are:

(1) Power loss or power reset.

(2) System and kiosk not communicating (this may be detected upon voucher insertion/issuance request only).

(3) Door open (all external doors).

(4) Bill acceptor stacker full (this condition shall cause the bill acceptor to disable itself to no longer accept anything).

(5) Bill acceptor door open.

(6) Stacker door open or stacker removed.

(7) Coin or currency out error.

(8) Coin hopper or cash dispenser empty or timed out (this condition shall not require immediate intervention if an alternate method of payment available (e.g., $6 voucher and $5 bill-hopper are not available, but the kiosk could still pay the patron in one-dollar bills from the $1 hopper)).

(9) RAM error (critical memory).

(10) Low RAM battery (if battery external to the RAM itself used).

(11) Voucher-in jam.

(12) Printer errors, where applicable including:

(i) out of paper/paper low;

(ii) printer jam/failure; and

(iii) printer disconnected, which may be detected only when the software tries to instruct the kiosk to print.

(b) For kiosks that use error codes, a description of the kiosk error codes and their meanings shall be affixed on the inside of the kiosk.

(c) If any error condition set forth in subdivision (a) of this section occurs during the acceptance and/or escrowing of a voucher, the voucher shall be returned to the patron without a status change on the validation system or, once the error condition is cleared, the kiosk shall proceed to pay the patron and indicate a status of redeemed on the system.

N.Y. Comp. Codes R. & Regs. Tit. 9 § 5316.13

Adopted New York State Register November 16, 2016/Volume XXXVIII, Issue 46, eff. 11/16/2016