As indicated by their wording, a number of regulations in this Part prescribe the normal procedures and practices to be directed in good faith by the service provider. However, the regulations in this Part are not intended to govern the implementation of such procedures in individual instances. The execution or non-execution of such procedures and practices in individual instances is not the sole indicator of whether the service provider has provided adequate service to a particular consumer or group of consumers.
N.Y. Comp. Codes R. & Regs. Tit. 16 § 602.2