N.M. Admin. Code § 17.11.22.13

Current through Register Vol. 35, No. 21, November 5, 2024

Section 17.11.22.13 - ALTERNATIVE SERVICE

An ILEC shall provide alternative service to a customer whose order is held, unless the customer was the cause of the delay.

A. Where wireless phone service or equivalent service is available, an ILEC shall offer to pay for the customer to receive such service.

(1) The ILEC shall cover all nonrecurring charges, including charges for the wireless handset, all monthly recurring charges, and unlimited local calling until the ILEC completes the service request. The ILEC may supply the customer with a wireless handset and a prearranged service plan or a voucher to obtain the same from a third party.

(2) The customer shall be responsible for paying roaming and long distance charges.

B. Where wireless phone service or equivalent service is not available, the ILEC shall offer the customer free of charge a telephone number, a listing, and the customer's choice of either:

(1) free remote call forwarding of that number until service is provided; or

(2) a free voice mailbox to which the customer's calls may be directed until service is provided.

N.M. Admin. Code § 17.11.22.13

17.11.22.13 NMAC - Rp, 17.11.22.13 NMAC, 2-1-06