Each insurer, agent or administrator, upon receipt of an inquiry from the Division with respect to a complaint filed with the Division concerning any matter other than a claim shall, within 20 working days after receipt of the inquiry, furnish the Division with an adequate response to the inquiry. The Division will not consider an acknowledgment of the receipt of an inquiry to be an adequate response to the inquiry. An insurer, agent or administrator who has received such an inquiry may request an extension of time, not to exceed 20 working days, to submit an adequate response. The request for an extension must set forth the reasons why an adequate response cannot be provided within the specified period and must be furnished to the Division within 20 working days after the insurer, agent or administrator received the inquiry.
Nev. Admin. Code § 686A.690
NRS 679B.130, 686A.015