Section 316-35-614 - KENO EQUIPMENT MAINTENANCE614.01 An effective maintenance plan must be established to service keno equipment, including computer program updates, hardware servicing, and keno number selection equipment.614.02 With the exception of routine maintenance, all keno equipment maintenance must be performed by persons other than the lottery operator and its employees. Routine maintenance shall include:614.02A Cleaning of keno balls;614.02B Clearing of ticket printer paper jams;614.02C Changing printer heads and cutter bars; and614.02D Changing paper tape, adding paper to the ticket printer or aligning the paper on the ticket printer.614.03 Nonroutine maintenance must be performed by the manufacturer's service personnel or other service personnel authorized by the manufacturer. Nonroutine maintenance shall include: 614.03A Software updates or modifications;614.03B Removal or replacement of PROMS or EPROMS;614.03C Removal or replacement of logic boards; and614.03D Any other maintenance of a technical nature.614.04 A manufacturer may service the keno equipment on a "pull and replacement basis." Under such circumstances, a lottery operator or its employees would be allowed to remove a logic board, PROM or EPROM, and return it to the manufacturer for repair and exchange it for a replacement board, PROM or EPROM. Upon receipt and installation of the replacement board, PROM or EPROM, the lottery operator must submit a written report of the replacement to the Department within twenty-four hours. The report must include the serial number of the replacement board, PROM or EPROM. The lottery operator must maintain a written record of all access to the logic board area of the equipment. Such record shall include the date, the name of the person accessing the area, and the reason for any access.614.05 If the computerized keno system allows the lottery operator to update or modify the prize pay tables, such updates may only be performed by the keno manager. Modification of the pay tables includes the pre-programming of special prize payouts conducted periodically by the lottery operator. Any time the pay tables are updated or modified, the lottery operator must notify the Department of the changes within twenty-four hours. The system must be capable of maintaining a log of all updates to the prize pay tables or a manual list must be retained by the lottery operator including the date, the name of the person updating the prize pay tables, and the changes made. If updates or modifications to the prize pay tables require the entire replacement of PROMS or EPROMS, such updates may only be performed by the manufacturer's service personnel, other service personnel authorized by the manufacturer, or on a "pull and replacement" basis as explained in Reg-35-614.04. The lottery operator must notify the Department of the changes within twenty-four hours.
614.06 A county, city, or village or lottery operator shall maintain a record of all nonroutine maintenance as identified in Reg-35-614.03 performed by the manufacturer's service personnel or other personnel authorized by the manufacturer including equipment malfunctions and irregularities. Such record shall include the identification of any down time experienced in the operation of the lottery attributable to equipment malfunctions or irregularities. This information shall be available for inspection by the Department or the sponsoring county, city, or village upon request. 614.06A Irregularities with any number selection device (i.e., random number generator, electronic blower device) must be reported to the Department and the sponsoring county, city, or village immediately.316 Neb. Admin. Code, 35, § 614