La. Admin. Code tit. 48 § I-6281

Current through Register Vol. 50, No. 9, September 20, 2024

Section I-6281 - Grievances

A. The provider shall have a written grievance procedure for clients designed to allow clients to make complaints without fear of retaliation. The procedure shall include, but not be limited to:

1. a time line for responding to grievances;

2. a method of responding to grievances;

3. a procedure for filing a grievance; and

4. staff responsibilities for handling grievances.

B. The provider shall have documentation reflecting that the client and the client's parent(s) or legal guardian(s) are aware of and understand the grievance procedure.

C. The provider shall have documentation reflecting the resolution of the grievance in the client's record.

La. Admin. Code tit. 48, § I-6281

Promulgated by the Department of Health and Hospitals, Bureau of Health Services Financing, LR 38:422 (February 2012).

AUTHORITY NOTE: Promulgated in accordance with R.S. 36:254 and R.S. 40:2009.