Statutes, codes, and regulations
Colorado Administrative Code
Department 700 - Department of Regulatory AgenciesDivision 723 - Public Utilities CommissionRule 4 CCR 723-2 - RULES REGULATING TELECOMMUNICATIONS SERVICES AND PROVIDERS OF TELECOMMUNICATIONS SERVICES
RELATIONSHIPS BETWEEN CUSTOMERS AND PROVIDERS
Section 4 CCR 723-2-2306 - Public Information

4 Colo. Code Regs. § 723-2-2306

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Current through Register Vol. 47, No. 20, October 25, 2024
Section 4 CCR 723-2-2306 - Public Information
(a) Each HCSM recipient shall have one or more business offices or customer service centers staffed to provide access in person or by telephone to qualified personnel, including supervisory personnel when warranted, to provide information relating to services and rates, accept and process applications for service, explain charges on customers' bills, adjust charges made in error, and generally act as customer service representatives of the HCSM recipient. Toll free calling to the business office and customer service centers shall be provided to customers.
(b) Each HCSM recipient shall, at a minimum, provide the following information to the public, as applicable and upon request, at each business office open to the public and may also be available on the provider's website:
(I) copies of all TOS documents as filed with the Commission;
(II) for each exchange that includes any area where HCSM support is provided, maps showing the exchange, base rate area and zone (if applicable) boundaries in sufficient size and detail from which all customer locations can be determined and mileage and zone charges measured from these boundaries can be quoted;
(III) publicly announced information about the present and intended future availability of services at the location of a potential customer; and
(IV) publicly announced information concerning plans for major service changes in the area served by the provider of telecommunications service.

4 CCR 723-2-2306

39 CR 21, November 10, 2016, effective 12/1/2016
40 CR 15, August 10, 2017, effective 9/1/2017
41 CR 03, February 10, 2018, effective 3/2/2018
42 CR 02, January 25, 2019, effective 2/14/2019
42 CR 07, April 10, 2019, effective 4/30/2019
43 CR 02, January 25, 2020, effective 2/14/2020
43 CR 17, September 10, 2020, effective 8/17/2020
44 CR 17, September 10, 2021, effective 8/11/2021
44 CR 18, September 25, 2021, effective 10/15/2021
45 CR 03, February 10, 2022, effective 12/29/2021
45 CR 01, January 10, 2022, effective 1/30/2022
46 CR 05, March 10, 2023, effective 3/30/2023