l defendant made repeated phone calls to the plaintiff, Teng v. Metro. Retail Recovery Inc. , 851 F.Supp. 61, 67 (E.D.N.Y. 1994) ; signed material documents sent to the plaintiff, Baltazar , 2018 WL 3941943, at *17 ; made a "series of abusive and deceptive phone messages," Williams , 2004 WL 5462235, at 4 ; had "final supervisory authority" over the collection letters, Winslow v. Forster & Garbus, LLP , No. CV 15-2996 (AYS), 2017 WL 6375744, at *14 (E.D.N.Y. Dec. 13, 2017), appeal withdrawn , No. 18-116, 2018 WL 1840195 (2d Cir. Apr. 6, 2018) ; acted in "an abusive, harassing, and deceptive manner contrary to the standards of civilized society, and contrary to the standards employed by others in its industry," Krapf , 525 F.Supp.2d at 326 ; or was the "sole employee responsible for collecting plaintiffs' debt." Jordan v. Tucker, Albin & Assocs., Inc. , No. 13CV6863JMASIL, 2017 WL 2223918, at *6 (E.D.N.Y. May 19, 2017), reconsideration denied sub nom.Jordan v. Tucker, Albin & Assocs. , No. 13-CV-6863-SIL, 2018 WL 4259987 (E.D.N.Y. Sept. 6, 2018). Here, the uncontroverted evidence demonstrates that Kusic was not "personally involved" in the collection efforts of plaintiffs' debt.