KRPC 5.3 (1999 Kan. Ct. R. Annot. 384) (responsibility for nonlawyer assistants) requires a lawyer to make reasonable efforts to ensure that a nonlawyer assistant's conduct and training is compatible with the lawyer's obligation and may be violated by a lack of training. In re Apt, 263 Kan. 210, 214, 946 P.2d 1002 (1997). This may explain the first service failure or it may have resulted from allowing the secretary to fill out a blank service form after respondent had signed it.