That became a valid contractual promise. See Belsanti v. CFS Holdings, Inc., 260 Ill. App.3d 419, 632 N.E.2d 10 (1992). Public agencies, especially, should keep their promises.
Long, 215 Ill. App.3d at 138-39. Finally, in Belsanti v. CFS Holdings, Inc. (1992), 260 Ill. App.3d 419, appeal denied (1993), 149 Ill.2d 647, 612 N.E.2d 510, the court held that a stated policy to discharge employees only where there is reasonable cause, and to help employees correct their performance "when appropriate" through a detailed sequence of techniques, was clear and definite enough to form a contractual promise to employees. Neither of those factors appears in this case.