(Citation and punctuation omitted.) Bazemore v. U. S. Bank Nat. Assn. , 363 Ga. App. 723, 732 (f), 872 S.E.2d 491 (2022). See, e.g., Justice v. SCI Ga. Funeral Svcs. , 329 Ga. App. 635, 639 (4), 765 S.E.2d 778 (2014) (a funeral home's actions in giving the plaintiff an empty urn that purported to hold her daughter's ashes "while even if insensitive or negligent, do[ ] not rise to the level of outrageousness necessary to sustain a claim for intentional infliction of emotional distress") (punctuation omitted); Ghodrati v. Stearnes , 314 Ga. App. 321, 323-324, 723 S.E.2d 721 (2012) (finding that defendants’ actions in calling plaintiff "racist and derogatory names [and] post[ing] inappropriate signs about [her at work]" was not extreme and outrageous); Abdul-Malik v. AirTran Airways, Inc. , 297 Ga. App. 852, 856-857 (1), 678 S.E.2d 555 (2009) (holding that conduct was not extreme and outrageous where the defendants asked the plaintiff "if he was Muslim [and] called him a terrorist and a liar"); Hill v. City of Fort Valley , 251 Ga. App. 615, 616 (1) (a), 554 S.E.2d 783 (2001) (holding that even if a funeral home was "insensitive or negligent in failing to obtain the express